Personal Limits
To help you gamble responsibly, we provide Personal Limits functionality. You can establish limits on deposit amounts, losses, wagers, spending in individual games, or on your overall account activity. This feature is accessible through your account in the “Personal Limits” section.
- Limits can be modified at any time, though there are important safeguards in place. Decreases to limits take effect immediately for your protection. However, increases require email confirmation and only become active after your current limit expires, helping you avoid impulsive decisions. For additional information or assistance with Personal Limits, please contact our support team at [email protected].
- Deposit Limits restrict the amount you can deposit daily, weekly, or monthly. Once you reach your specified limit, no additional deposits will be permitted until the next period begins.
- Loss Limits control your losses at the casino over daily, weekly, or monthly periods. It’s important to note that loss calculations are based on your initial deposits rather than any winnings. For instance, if you deposit €50 with a €10 Loss Limit and subsequently win €1,000, you may still lose more than €10 from your €1,000 balance, as the limit applies to your original deposit amount.
- Wager Limits restrict the total amount you can bet daily, weekly, or monthly across all games, helping you control your overall betting activity.
- Cooling-Off Periods can be set for one week, one month, three months, or six months. During this time, you cannot make deposits and will be excluded from promotional offers, though you may withdraw remaining funds. Cooling-Off periods are applied immediately and your account reactivates automatically when the period expires.
- Self-Exclusion Limits can be implemented for six months, nine months, or one year. Your Player Account will be immediately disabled and you’ll be excluded from all promotional offers during this period. Deposits and withdrawals are not permitted while the limit is active, and your account automatically reactivates when the period expires. For indefinite self-exclusions, remaining account balances will be paid according to casino limits. For definite self-exclusion periods, remaining balances are only processed according to casino limits after the exclusion period ends.
- Session Limits allow you to restrict the time spent gambling, with the restriction taking effect instantly. When you reach your limit, you’ll be automatically logged out of your account. Session limits can be set from six minutes up to 1,000,000 minutes.
Self-Exclusion by Request
You may also contact our support team at [email protected] to inform us of your decision to stop gambling at the website for a specific period or permanently. We will implement all necessary measures to block access to your Casinonic account and ensure you receive no promotional materials.
External Help
Professional assistance is available from several organizations that provide consultation and support for gambling-related concerns:
Protection of Minors
We only accept players who are 18 years of age or older and use all available methods to prevent minors from registering and playing, whether through our website or the Casinonic mobile app. We reserve the right to request proof of identity, and access will be immediately denied if a player has not reached the legal gambling age.
We recognize that due to the widespread availability and nature of the internet, people under the legal age may still attempt to register and play at online casinos. We therefore strongly encourage parents to take active measures in protecting their children from unrestricted access to gaming websites.
Several software solutions can assist with parental control and website blocking:
- CyberPatrol;
- GamBlock®;
- Solid Oak Software;
- Net Nanny.