Terms and conditions

Geographic Restrictions

The Casino accepts players only from countries and geographic regions where online gambling is permitted by law. You are solely responsible for determining whether online gambling is legal in your jurisdiction before placing any bets on our Website.

Age Requirements

The Casino strictly accepts only adult players. The minimum age requirement is 18 years, or the legal gambling age specified by your jurisdiction of residence, whichever is higher. You are solely responsible for ensuring you meet the age requirements for online gambling in your jurisdiction.

Verification Rights: The Company reserves the right to request proof of age and may limit access to the Website or suspend Player Accounts for those who fail to meet these requirements.

Legal Compliance

You are entirely responsible for ensuring that your participation in our games does not violate any laws applicable to you. Depositing real funds and playing for real money is subject to your country’s laws, and you must abide by your local regulations.

Bonus Restrictions

Sweden: Players from Sweden are not eligible for any bonuses, promotional programs, VIP rewards, or comp point exchanges.

Restricted Countries

Players from the following countries and territories are prohibited from depositing and playing real money games, including but not limited to:

Major Restricted Jurisdictions: United States of America, United Kingdom, France, Germany, Italy, Spain, Netherlands, China, Japan, India, Russia, Brazil, Australia, Canada, Sweden, Belgium, Denmark, and most European Union member states.

Additional Restrictions: This prohibition also extends to numerous other countries and territories worldwide, including various Caribbean, African, Asian, and Pacific Island nations.

Complete List: For a comprehensive list of all restricted countries and territories, please contact our support team at [email protected].

Important: The Casino cannot guarantee successful processing of withdrawals or refunds if players breach this Restricted Countries policy.

Provider-Specific Restrictions

NetEnt Games: Unavailable in major markets including the United States, United Kingdom, Australia, France, Germany, Italy, Spain, and numerous other countries across Europe, Asia, Africa, and the Americas.

NYX Games: Unavailable to Canadian players.

Branded Content Restrictions

Limited Availability Games: Certain branded titles (Jumanji, Guns & Roses, Jimi Hendrix, Planet of the Apes, Vikings, Narcos, etc.) have additional restrictions in major Asian markets including China, India, Russia, and several other countries.

Universal Monsters Series: Available only in select European countries, including Germany, France, Netherlands, Scandinavian countries, and certain Eastern European nations.

Jackpot Limitations

Players from major markets including Australia, China, India, Japan, Russia, Spain, United Arab Emirates, and other specified countries are not eligible for NetEnt progressive jackpots. Jackpot wins from these jurisdictions will be voided.

Important Notes

• Complete Restrictions List: For detailed information about game availability in your specific country, please contact our support team at [email protected];
• VPN Prohibition: Using VPN services to bypass provider restrictions is strictly prohibited and may result in confiscation of winnings;
• Dynamic Changes: Game availability may change without notice due to evolving provider policies and regulatory requirements.

Accepted Currencies

The Website accepts the following currencies: AUD, EUR, USD, BTC, NZD, CAD, ETH, DOG, LTC, USDT, NOK.

Fees and Taxes

You are fully responsible for paying all applicable fees and taxes on your winnings according to the laws of your jurisdiction.

Game Rules

By accepting these Terms and Conditions, you confirm that you understand the rules of all games offered on the Website. It is your responsibility to familiarize yourself with the theoretical payout percentage of each game.

Financial Risk Acknowledgment

By accepting these Terms and Conditions, you acknowledge that gambling may result in financial loss. The Casino is not liable for any financial damage arising from your use of the Website.

Technical Issues

The Casino is not liable for hardware or software defects, unstable or lost Internet connections, or other technical errors that may limit Website access or prevent uninterrupted gameplay.

Error Resolution

In cases where wagers are confirmed or payments are made in error, the Company reserves the right to:

• Cancel all erroneous wagers;
• Correct mistakes by re-settling wagers at the correct terms.

Incorrect Credits

If we mistakenly credit your Player Account with winnings that don’t belong to you due to technical issues, paytable errors, human error, or other causes:

• The amount remains our property and will be deducted from your account;
• If you’ve withdrawn incorrect funds, the amount constitutes a debt owed to us;
• You must immediately notify us via email if you notice incorrect crediting.

Limitation of Warranties

The Casino, its directors, employees, partners, and service providers:

• Do not warrant that the software or Website is fit for purpose;
• Do not warrant that the software and Website are error-free;
• Do not warrant uninterrupted Website or game accessibility;
• Shall not be liable for any direct, indirect, special, consequential, incidental, or other losses arising from your use of the Website or participation in games.

Indemnification

You agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any costs, expenses, losses, damages, claims, and liabilities arising from your Website use or game participation.

Final Decision Authority

You acknowledge that the Casino has final decision-making authority regarding Terms and Conditions violations that may result in suspension or permanent barring from the Website.

Account Limitations

Each player may create only one personal account. Creating multiple Player Accounts may result in termination of all accounts and cancellation of payouts at the Casino’s sole discretion.

Account Registration

• Accounts must be registered in your own name with accurate personal details;
• Only one account per person, family, household, address (postal or IP), email, or access device;
• Accounts cannot be shared with third parties, including minors.

Duplicate Accounts

If multiple accounts are created per residence address, IP address, email, access device, or shared environment, all such accounts are considered “Duplicate Accounts.” The casino reserves the right to close duplicate Casinonic accounts without prior notice.

Any returns, winnings, or bonuses from Duplicate Accounts may be reclaimed, and players must return withdrawn funds upon demand.

Personal Use Only

The Website is for personal use only and cannot be used for commercial profit.

Video Verification

Casinonic reserves the right to request video verification via Skype. Players must participate in scheduled verification calls with the Risk Department (with up to 3 rescheduling opportunities for events beyond the player’s control). Refusal to participate in Skype verification will result in account closure and confiscation of winnings.

Prohibited Activities

Players suspected of the following activities may have their accounts terminated and payouts suspended:

• Collusion with other players;
• Fraudulent, collusive, fixing, or unlawful activities;
• Using software-assisted methods or hardware devices;
• Fraudulent actions against other casinos or payment providers;
• Credit card chargebacks or payment denials;
• Creating multiple accounts;
• Other forms of cheating;
• Bankruptcy in country of residence.

Advantage Play Policy

The Casino has zero tolerance for advantage play. Players attempting to exploit welcome offers or promotions may have bonuses and winnings voided for:

• Using stolen cards;
• Processing chargebacks;
• Creating multiple accounts for promotional advantages;
• Providing incorrect registration data;
• Submitting forged documents;
• Other actions that may damage the Casino.

Account Closure Rights

The Casino reserves the right to close Player Accounts and refund account balances (minus applicable withdrawal charges) at its absolute discretion without stating reasons or providing notice.

Document Verification

To verify accounts, the Casino may require documents (ID, payment systems, utility bills, card photos, etc.) in Latin or Cyrillic alphabets. If documents in these alphabets are unavailable, video verification may be required.

Card photos must clearly show the first 6 and last 4 digits, cardholder name, and expiry date.

Payment Retention

The Casino reserves the right to retain payments if manipulation of the casino system is suspected. Criminal charges may be pursued against users who manipulate or attempt to manipulate the system.

Software Error Reporting

If you discover software errors or incompleteness, you must:

• Refrain from exploiting these issues;
• Report errors immediately to the Casino.

Failure to fulfill these obligations may result in full compensation liability for all related costs.

Withdrawal Activity Requirements

If the sum of bets since your last deposit is less than three times the deposit amount, the Casino may charge transaction processing costs for deposits and withdrawals.

Financial Institution Disclaimer

The Casino is not a financial institution and should not be treated as such. Accounts do not bear interest, and no conversion or exchange services are provided.

VPN and Proxy Restrictions

Connecting to services using VPN connections, proxy servers, or similar services is prohibited. Violations may result in account closure and forfeiture of all winnings and deposits. The Casino reserves the right to disclose information to relevant parties and pursue legal action.

Payment Methods

The Website offers various payment methods including VISA and MasterCard credit and debit cards, as well as alternative payment options. Contact [email protected] for information about payment methods available in your country.

Third-Party Payment Prohibition

Third-party payments are not accepted. Deposits must be made from accounts, cards, e-wallets, or payment methods registered in your name. Violations will result in winnings confiscation and original deposit return to the payment account owner.

Deposit Limits

• Minimum deposit: €20 or equivalent;
• Maximum deposit: Varies by payment method (displayed when selecting payment method);
• Cryptocurrency deposits through CoinsPaid cannot have limits applied.

Withdrawal Limits

• Minimum withdrawal: €20 or equivalent;
• Maximum withdrawal: Depends on payment method;
• Amounts exceeding limits will be processed in installments.

Identity Verification

The Casino reserves the right to verify identity before processing payouts and may hold refunds or withdrawals during verification. False or incomplete personal data may result in withdrawal refusal and account termination.

Payment Methods

• Supports Original Credit Transfer (OCT) from Visa and Payment Transfer from Mastercard;
• Cards must not be corporate cards and must be issued in supported countries;
• Successful processing cannot be guaranteed as issuing banks may block transactions.

Currency Conversion

The Website’s internal currency is Euro. Transactions in other currencies may result in slightly higher charges due to currency conversion fees from banks or payment processors.

Processing Times

• Bank transfers: Processed within three banking days;
• Bank transfers not available for USD payouts.

Withdrawal Amounts

• Maximum: €7,500 per week and €15,000 per month (unless specified otherwise in promotions);
• Winnings over €15,000 may be paid in monthly installments of €15,000 maximum;
• Progressive jackpot wins are paid in full.

Banking Charges

The Casino is not a financial institution and accounts do not bear interest. Bank transfer withdrawals may be subject to additional intermediary bank charges (typically equivalent to €16) that are beyond the Casino’s control.

Refund Conditions

Refund requests will only be considered if:

• Requested within 24 hours of the transaction, OR;
• Requested within 30 calendar days if alleging unauthorized account access.

Credit Card Refunds

For credit card deposits:

• Withdrawals up to total deposited amount may be refunded to the original card;
• Excess amounts will be paid via alternative methods;
• All bonuses and winnings are deducted before calculating refund amounts.

Risk Assessment

Credit card purchases deemed high-risk for security or legal reasons will be refunded to the original card, with notification to appropriate authorities.

Refund Costs

All refund procedure costs are the player’s responsibility.

Customer Service

Contact our customer service team according to Website instructions for service-related complaints.

Complaint Handling

• Complaints are handled by the support department and escalated within the Casino organization as needed;
• You will be reasonably informed about complaint status;
• Only account holders may file complaints; complaints cannot be transferred to third parties.

Dispute Resolution

In case of disputes:

• Server logs and records serve as final authority;
• Game server results prevail over screen displays;
• Our records are the final authority for participation terms and results;
• Contact will be made using Player Account details.